Lift & Escalator FAQs

As independent lift and escalator consultants we regularly get asked the following questions:

Am I receiving the correct level of maintenance, what are my options?

The appropriate level of maintenance will differ from one lift to another. Factors such as level of use, type of use, number of lifts within the building, age of the equipment, and the criticality of the lift to the building, can all play a part in determining the most effective maintenance program for your specific lift.

ILECS can work with you to determine the most appropriate level of maintenance for your lift, and develop a bespoke maintenance contract, which can be used to procure a maintenance service, which is designed to serve the needs of the client and not the contractor.

What rules and regulations should I be following for safe lift operation?

Lifts and escalators are subject to numerous regulations and standards, covering areas from design and installation,  accessibility, thorough examinations and testing to maintenance. Understanding which regulations and codes are applicable to your lift can be a difficult and confusing task. Our OneVision service can provide guidance on all areas of compliance, including your obligations as a duty holder under the Health and Safety at Work etc. Act, and requirements of the Lifting Operations and Lifting Equipment Regulations (LOLER) and the Provision and Use of Work Equipment Regulations (PUWER) in relation to your lift.

Is my lift energy efficient?

Modern lifts tend to be increasingly energy efficient, with features designed to save and regenerate energy during the lift’s operation. Many older lifts will not include these energy saving features, however, the energy efficiency can still be improved through full or partial modernisation with new efficient equipment.

There are also ways to immediately improve the energy efficiency of your lift through simple steps, such as by replacing tungsten or halogen bulbs with LED types.

At ILECS we can assist with identifying the best methods to improve the efficiency of your lift or escalator.

How long can I rely on my lift?

The Chartered Institution of Building Services Engineers (CIBSE) suggests that a typical service life for a lift can be anything between 15 and 25 years. However, like cars, the actual life of a lift can depend on numerous factors such as design and build quality, duty type, quality of installation and subsequent maintenance, operating environment and level of use (and sometimes more importantly) misuse.

While a lift might remain serviceable for up to 20 years, it may be necessary to replace various components and items of equipment during that time, and it can often become quite costly to maintain a lift that is reaching the end of its serviceable life.

At ILECS we can help you to determine the remaining useful service life of your lift and provide guidance on what steps can be taken both to ensure the lift remains reliable for the remainder of its useful life, and to plan for the eventual modernisation or replacement of the lift in order to provide continued lift service into the future.

What is lift portfolio management?

Lift management comprises the day to day process of ensuring that your lifts remain reliable, safe and compliant in accordance with your obligations as a duty holder under Section 4 of the Health and Safety at Work Etc Act (1974). This covers the planning of routine proactive maintenance, and the scheduling of legally required thorough examinations, inspections and supplementary tests. It includes the actioning of any repairs or health and safety upgrades required to maintain your lifts in a safe and efficient condition. And it includes the recording and retaining of key lift information in an up to date condition such that it can be presented for review to any authority when required.

This can however, be a time consuming, costly and stressful experience for the duty holder, especially if they are managing a larger portfolio of lifts.

This is where our OneVision Lift Management service can help. Our expert team of OneVision Account Managers have the knowledge and experience of managing lift portfolio's no matter what size.

Do we need to proceed with all work recommended by our lift service provider?

You do not always need to have recommended work carried out by a service provider. While lift contractors can provide guidance and recommendations for upgrade and compliance works, they are not truly independent, and there is a risk that some recommendations may be sales biased rather than those, which are actually required to provide any real benefit to the user.

Our OneVision team can provide you with assistance with all of your maintenance issues, including assessing any recommended work quotations for applicability.

How does lift maintenance management save us time and money?

Our experienced OneVision team works directly and independently with the lift contractors, taking away the time and stress of lift management from our clients, whilst still keeping them informed of all actions taken in support of their lift service. All quotations and invoices are reviewed and checked by our experienced team to ensure that works are in the first instance, required and where so, that value for money is achieved. We aim to reduce costs associated with maintenance, callouts and repairs over the course of a year – saving our clients money.

How can ILECS assist with making sure our lifts are compliant?

All of our OneVision team are trained to identify, what areas of regulatory compliance are applicable to your lift. We can provide guidance on achieving compliance with both health and safety legislation and current lift design and other standards. We work with lift contractors to ensure that issues raised by inspecting bodies, are addressed in a timely manner, and can identify those items, which may already be covered for free as a part of your existing maintenance contract.

We have been told that our installation is old and requires modernising/replacing. What are our options?

Like any piece of mechanical equipment, lifts and escalators have a finite service life. This can vary considerably depending upon many factors from the original equipment type to the quality of subsequent maintenance. The options of full or partial modernisation or replacement all offer benefits and drawbacks, depending upon the specific installation and the owner’s individual requirements. Through discussion with our clients ILECS can evaluate the most appropriate and cost effective solution to ensure that your lift or escalator service can be maintained into the future.

How will an independent survey carried out by ILECS benefit me?

An ILECS condition survey can provide you with an in-depth look at the condition, compliance and serviceability of your lift or escalator. Our surveys are designed to look at all aspects of a lift or escalator providing recommendations for required remedial works, health and safety issues and upgrades to ensure continued serviceability. An ILECS survey report offers truly independent advice and budget pricing for any required or recommended works.

What is a lift consultant?

A lift consultant provides clients with independent and honest advice assisting with lift design and engineering, refurbishments, surveys, maintenance audits, authorised engineer services under HTM 08-02, as well as administration support, and lift management; ILECS is a totally independent consultancy involved in all aspects of the lift and escalator industry.

From complex legislation to technical and economic issues, ILECS provide expert, impartial advice always working on behalf of clients to make sure they get the best solution for their needs.

What is the difference between a lift consultant and a lift contractor?

A lift contractor can undertake lift installation and modernisation/refurbishment works, provide maintenance and call out services along with repairs. While they can offer advice and recommendations on issues relating to your lift, their revenue generation is through the sale of products and maintenance. There is a risk therefore that any advice provided might, either intentionally or unwittingly, be affected by bias or a lack of knowledge of certain areas.

As a lift consultant, we provide independent technical expertise. We do not install or maintain lifts, nor are we affiliated with any lift company. We are therefore able to always act on behalf of the client. Our experience and broad technical knowledge allow us to provide advice on all aspects of the industry that is both independent and without bias or prejudice. This gives our clients peace of mind when it comes to making the right decisions.

Whether they are looking to install a new lift, modernise an existing lift or simply manage the day to day operation of a lift portfolio, we provide assistance and advice on issues from planning and design, to maintenance and legal responsibilities.

Our lift is problematic, how can ILECS help to resolve this issue?

A lift's reliability can be affected by many factors, including ageing equipment, harsh operating environment, misuse or vandalism or insufficient maintenance. At ILECS we can assist in determining the root causes of a lift’s unreliability by undertaking condition surveys, reviewing your maintenance regime or assessing call out records. Once the cause is known, we can work with you to establish and put in place the most effective remedial plan for your lift in order to ensure a continued reliable service.

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WHAT IS A LIFT CONSULTANT?
As a lift consultant, we bring clarity and understanding about the lift and escalator industry to our clients. Learn more about what it is we do and how we could help you.

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HERE’S WHAT OUR CLIENTS SAY
  • "We have had the great pleasure of working with ILECS on 2 sets of lifts that we manage on behalf of our residential clients. The service we receive from Chris Blowers and Dave Marks is absolutely outstanding; I never have to chase for responses and everything is always done very efficiently. They keep on top of all of defects, call outs and have saved our clients a fortune through their advice and negotiations on pricing for replacement parts! We will certainly be looking to expand ILECS onto the rest of our portfolio in the coming year!"
    Claire Bates – Senior Estate Manager, Hillcrest Estate Management
  • "The team at ILECS continue to impress with their professional and diligent approach. From survey and design through to project management and handover, their knowledge and experience has saved the University time and money on both new and refurbished lift projects across the estate and we wouldn’t hesitate in recommending them. We look forward to working with ILECS for many years to come.”
    Stuart Bonney - Senior Projects Officer, Brunel University
  • "Since ILECS have taken over the management of the lift contractor Rubax, the service has improved considerably. Lift outages have improved and the communication both to the contractor and the management team is excellent. The result of the improved performance is that the freeholder is keen to utilise ILECS on another property not currently managed by Rendall and Rittner."
    Gary Cox - Senior Property Manager, Rendall & Rittner
  • “Our experience with ILECS has been very positive so far, both Abi Hanger and Sophie Scott have been very helpful in dealing with our queries promptly, and chasing up outstanding issues.”
    Emma Sant - Estates Coordinator, Premier Estates
  • “The team at ILECS are very helpful and always come back to our queries within minutes. Having you on board makes our jobs a lot easier!”
    Ashlea Reynolds - Property Manager, Orchard Block Management Services Ltd
  • "Having a company like ILECS on hand, who are specialists in their field and impartial, has not only allowed us to pass over this area of our role, but has given us more clarity on what essentially is required towards health and safety and management of lifts. It's reassuring to know that there is a company that does not put profit over service."
    Russell Kellett - Property Manager, Orchard Block Management Services
  • “ILECS have worked alongside our own Design Team for a number of years where they have been instrumental in ensuring that the design and construction of lifts across our Estate are best suited to our particular needs. Also, working alongside our Operational Contracts Manager, they continue to support the setting up and running of Service Level Agreements that ensure that all of the 90 lifts across the Estate operate in a safe, reliable and cost effective way. I would have no hesitation in recommending ILECS to other similar organisations.”
    University of Southampton, Estates and Facilities Head of Engineering Services, Mark Turner BSc MSc CEng MCIBSE
  • “ILECS have provided lift consultancy services to Mid Essex Hospital Services NHS Trust for some time and we have always been very satisfied with their service delivery, expertise and guidance with regards to the management of lifts within our buildings.
    We have always found ILECS to be professional, responsive, honest and helpful in the delivery of their services which were found to be provided at a reasonable cost. We are happy to recommend ILECS.”
    Phil Robson - Head of Capital Projects, Mid Essex Hospital Services NHS Trust
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