Our team of highly skilled OneVision account managers oversees more than 2,000 lifts daily, and it is their duty to carefully review quoted lift repair works for clients to protect them from misinformation.
One of our clients faced an issue when a lift in one of the residential blocks they manage broke down, remaining out of service for eight months. This caused considerable stress and frustration for the residents, but by placing their trust in ILECS to complete an independent lift condition survey, they happily avoided a costly repair bill. Read on to discover how a simple solution led to substantial cost avoidance.
Client Background
Hillgate Management Limited is a managing agent who specialises in residential properties in Central London. As a subscriber to our OneVision lift management service, they benefit from a dedicated account manager, Ross Sanderson. He helps them save time and money by directly coordinating with lift contractors, reviewing quoted lift repair works, providing advice and enabling the client to make informed decisions.
The Problem
After months of investigation, the incumbent lift maintenance contractor concluded that the lift breakdown was caused by the lift car over-travelling the top floor with the safety gear engaged. With limited access for the lift maintenance contractor to fix the issue, they quoted to supply and fit a new lift car and sling to accommodate the repositioning of the safety gear from the top to the underneath of the lift car.
The quoted lift repair works equated to £39,444.00 with an approximate lead time of 14 weeks from receipt of the order to completion, which came as a shock to our client.
Our Solution
Understanding our client’s frustrations, Ross recommended that Hillgate Management instruct an ILECS lift consultant to conduct an independent lift condition survey. This would provide all parties with valuable insights and expert recommendations regarding the issue.
The client agreed to proceed with the independent lift condition survey, at which point the job was handed over to an experienced lift consultant here at ILECS.
Upon investigation, we identified that the issue being experienced was caused by the type of safety gear switch in place, which, when certain modifications are made to the lift system, can become prone to this type of issue. Fortunately, this could be resolved simply by installing a spring to the rope hitch, which would stop the jolting of the hitch, resulting in the breaking of the switch.
The Outcome
Following our survey, ILECS requested that the lift maintenance contractor follow our lift consultant’s recommendation. This resolved the issue, and the lift was returned to service.
The original quote of £39,444.00 was closed, and the lift repair was carried out under the lift maintenance contract at no cost. Our client and their residents within the block were thrilled to find out they didn’t need to unnecessarily pay a large sum of money to have their lift returned to service.
One resident said, “We are very grateful for ILECS orchestrating a quick and cost-effective repair for our lift. Getting them involved turned out to be highly worthwhile and stopped us from spending a lot of money on something that could be resolved simply. Making use of their OneVision lift management service gives us peace of mind that our lift is in good hands”.
Before You Commit, Let’s Inspect
If you’re uncertain about any quoted lift repair works and think you could benefit from the advice of a lift expert, our OneVision lift management service may be the perfect solution for you.
OneVision ensures that all lift documentation is thoroughly reviewed, keeping your lifts compliant, helping you avoid overpayment and preventing unnecessary spending. All documentation is checked, uploaded, and stored securely on our OneVision portal which is available 24/7. You will receive your own log in and have live visibility of your portfolio. By analysing trends and patterns based on historical data, we can identify and address risks before they occur. Our goal is to minimise reactive solutions and promote a forward-thinking approach. To book a demonstration of OneVision, please call us at 01206 399545 today.
Alternatively, why not arrange an independent lift inspection to be carried out by one of our highly experienced lift consultants? Click here to find out more about our range of lift inspections.