Who are we?
We are ILECS, the UK’s leading lift consultancy
As an independent lift consultancy based in Essex, we operate all over the UK and Europe.
ILECS has been built on a strong foundation of clients and colleagues, both of which are integral to our continued growth as a key player in the lift and escalator industry.
Our considered, well-researched advice differentiates us from others and we strive to perform consistently at the highest levels. As subject matter experts, it’s our responsibility to use our collective knowledge and experience to guide you through the perplexities and complications associated with lifts and escalators.
ILECS BY NUMBERS
Your trusted partner for lift consultancy services
1991
Over three decades since our inception
500+
combined years of industry expertise
86%
of our workload comes through customer retention
Our mission
Truly Independent Advice
At ILECS, our mission is to be the UK’s leading independent lift consultancy, forging strong partnerships through our combined expertise, and providing expert, impartial advice and comprehensive solutions for lift and escalator management.
We bring clarity and understanding to the lift industry, assisting our clients in navigating complex legislation, technical challenges, and commercial considerations.
Our proactive approach minimises the need for reactive solutions, ensuring cost-effective and efficient lift management. With exceptionally high standards, plain-speaking reports, and long-lasting partnerships, we are dedicated to empowering our clients to make informed decisions and achieve optimal lift and escalator performance.
Our PROMISE
What you can expect from us
I
INTEGRITY
The ‘truly independent advice’ we impart to our clients is our product, and it’s our obligation to ensure that all advice is commercially astute, factual, and honest.
L
LEADERSHIP
By building successful, long-term relationships with our clients, we can help them plan ahead, minimise the need for reactive solutions, and implement cost-effective and efficient lift management methods.
E
EXPERTISE
The wealth of industry knowledge and experience at our disposal allows us to find the right solutions for our clients, no matter how complex the situation.
C
CALIBRE
We hold exceptionally high standards for the work we deliver and can consistently demonstrate to clients that ILECS is the ideal partner for lift consultancy services.
S
SUPPORT
ILECS is committed to providing unparalleled levels of support and differentiates itself from others by ensuring clients feel understood, valued and prioritised.
Meet our board of directors
-
Carl Snell
-
Tom Burman
-
Paul Newton
Accreditations, Memberships & Partnerships
What we commonly get asked…
As independent lift and escalator consultants, we regularly get asked the following questions. If you can’t find an answer to your question, feel free to get in touch to ask a member of our team.
What is the difference between a lift consultant and a lift contractor?
A lift consultant is not to be confused with a lift contractor, with each serving different roles in the industry.
A lift contractor will undertake lift installation and modernisation/refurbishment works, provide lift maintenance and call-out services, and perform repairs. While they can offer advice and recommendations on issues relating to your lift, their revenue generation is through the sale of products and maintenance. There is a risk, therefore, that any advice provided might, either intentionally or unwittingly, be affected by bias or a lack of knowledge of certain areas.
In contrast, a lift consultant provides independent technical expertise. They do not install or maintain lifts, nor should they be affiliated with any lift company. Therefore, they can always act on behalf of the client. Their experience and broad technical knowledge allow them to provide advice on all aspects of the industry that is both independent and without bias or prejudice. It is the responsibility of the consultant to give clients peace of mind when it comes to making the right decisions.
Why should I use a lift consultant?
A professional lift consultant will collaborate with you to identify the best solution tailored to your needs, ensuring your success. As a lift consultant operates independently from lift contractors, you can expect their advice to be expert, honest and impartial.
It is a good idea to involve a lift consultant if:
- You need advice on a problem or challenge you’re experiencing
- You are planning a lift project and want the job done properly, whether it be a new installation, modernisation, replacement, or refurbishment
- You’re looking to enhance the people flow in your building
- You want to reduce unnecessary expenditure and optimise costs
- You’re untrusting of your lift contractor
What is a lift consultant?
A lift consultant is a subject matter expert (SME) in the field of lifts and escalators, possessing advanced knowledge and experience in the industry.
They play a crucial role in guiding customers through the complex landscape of the lift and escalator industry, giving peace of mind by safeguarding against misinformation and offering unbiased advice. Whether providing reports, overseeing projects, or optimising maintenance, their insights are invaluable in elevating the standards of vertical transportation.
Where do ILECS operate?
ILECS operates primarily in the UK but offers services internationally as well. We assist a wide range of clients with all aspects of lift and escalator systems in various types of buildings, including (but not limited to) residential blocks, office buildings, universities, hospitals, and care homes.
We typically help property and facilities professionals, architects, and developers to optimise and improve their lift and escalator management.