Lift Maintenance Audit
Is your lift maintenance delivering what you’re paying for?
If you’re responsible for a lift, you rely on your maintenance provider to keep it safe, reliable and compliant. But when breakdowns persist, performance dips, or costs feel out of proportion, it’s difficult to know whether the issue is the lift itself, or the standard of maintenance being delivered.
A lift maintenance audit by ILECS gives you a clear, independent assessment of how well your lift is being maintained, and whether your service provider is meeting the obligations set out in your maintenance agreement.
Are your lift contractors marking their own homework?
When the same contractor maintains your lift, reports on its condition, and recommends remedial works, independence disappears. Poor performance can go unnoticed, unnecessary works can be justified, and you’re left without a reliable benchmark.
An independent lift maintenance audit removes this conflict of interest. It provides an objective view of maintenance quality, helping you understand whether issues stem from the lift itself or from how it is being maintained.
Through a structured inspection and documentation review, we assess whether:
- Poor reliability or repeat callouts are linked to maintenance quality
- Maintenance tasks are being carried out in line with the contract
- Records are accurate, complete and properly maintained
- Health, safety and compliance obligations are being met
insight BY ILECS
How will a lift maintenance audit help you?
01.
Establish the true quality of maintenance being delivered
02.
Identify gaps between contract requirements and actual maintenance
03.
Understand compliance and health & safety performance
04.
Assess the competency and effectiveness of the maintenance provider
05.
Strengthen your position when challenging performance
06.
Receive independent recommendations
Request a Lift Maintenance Audit
A maintenance audit provides you with a detailed independent report and determines whether the lift maintenance provider is performing as specified in the maintenance agreement. It gives you clear and concise recommendations, allowing you to plan for the future based on concrete findings.
How our lift maintenance audits work…
01.
UNDERSTAND
We establish why the audit is required, review known issues, and collate key lift and contract information to focus the audit effectively.
02.
PREPARE
We arrange site access, request and review relevant documentation, and allocate the most appropriate consultant based on technical expertise and location.
03.
INSPECT
Our consultant will:
- Check that maintenance records are correctly maintained on site
- Review the maintenance regime carried out by the service provider
- Identify housekeeping and presentation issues
- Assess reliability trends and causes of callouts
04.
ADVISE
You receive a clear, professionally written report that:
- Summarises our findings
- Highlights areas of concern
- Provides practical recommendations for consideration
As a result, you’ll acquire confidence in your next steps, whether that’s addressing underperformance, refining your contract, or planning improvements.
client testimonials
Don’t just take our word for it…
What we commonly get asked…
As independent lift and escalator consultants, we regularly get asked the following questions. If you can’t find an answer to your question, feel free to get in touch to ask a member of our team.
How can I reduce the frequency of lift breakdowns?
In the UK, lifts typically experience an average of four breakdowns per year. However, it is important to note that this statistic does not mean each lift will break down four times every year.
To minimise the occurrence of breakdowns, it is essential to implement regular servicing and inspections, as well as to ensure that the door tracks are clear and unobstructed.
Lifts are mechanical and electrical systems that require proper care and maintenance to avoid misuse and ensure longevity.
How do I know if my lift is being serviced properly?
A well-maintained lift is key to ensuring reliability and safety. To ensure your lift is being maintained properly, pay attention to signs like cleanliness, up-to-date service log cards, and thorough service records from your lift contractor.
If you have any concerns about your lift’s maintenance, don’t hesitate to reach out to ILECS. We can carry out a detailed maintenance audit and provide you with an in-depth report on the quality of service you’re receiving.