Lift Maintenance Contract

For a Large Property Management Company

Reducing the amount of lift contractors for a portfolio of lifts to save money and stress for a large property management company.

Challenges

Management difficulties

Across their portfolio of 473 lifts, our client had 34 different lift contractors each providing different levels of service.

As a result of this, their portfolio was proving to be difficult to manage due to several factors, such as:

• poor communication
• poor levels of service
• inconsistent coverage of inclusions/exclusions

Solution

Investigate

We firstly needed to investigate the various maintenance contracts currently in place. This included corresponding each lift with the appropriate contract, distinguishing the levels of service on each, and identifying the termination periods in order to cancel the existing contracts.

Bespoke maintenance contract

Once the research phase was complete, we created a bespoke maintenance contract, protecting the client’s own requirements, which was then tendered out to a variety of suitable service providers from our own approved contractor list.

Greater level of service & coverage of parts

The outcome has provided the client with a greater level of service, consistent across the entire portfolio, and has reduced the number of lift contractors down from 34 to 4.

In addition, we have offered greater coverage of parts; many contractors will exclude parts over a certain value, but our maintenance contracts cover all parts, regardless of value.

Benefits

Saved money

Our solution has saved our client money, as well as ensured they won’t receive any unexpected bills.

Easier management

A consistent level of service across the entire portfolio has allowed for easier management and time efficiency.

Invoice dates have been brought inline, making invoicing (relating to the lift portfolio) quicker and easier for the accounts department.

The monitoring of service visits and call out times means breakdowns have been reduced and problematic lifts are quickly identified and rectified.

Improved KPIs

KPIs have been improved, such as better response times and increased service visits.

Learn more about lift maintenance for your building or give us a call on 01206 399555 and we’ll be happy to assist.

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Recent Projects

Don't just take our word for it
HERE’S WHAT OUR CLIENTS SAY
  • "The ILECS team has always gone to great lengths to help us with any issues such as breakdowns, chasing up outstanding works, checking incoming quotes and invoice queries on the account and supporting our day to day e-filing of service paperwork. I would happily recommend ILECS to any company looking for lift administration support without hesitation."
    Daniel Potter - Director, Property Support Services, Mainstay Group
  • "The team at ILECS continue to impress with their professional and diligent approach. From survey and design through to project management and handover, their knowledge and experience has saved the University time and money on both new and refurbished lift projects across the estate and we wouldn’t hesitate in recommending them. We look forward to working with ILECS for many years to come.”
    Stuart Bonney - Senior Projects Officer, Brunel University
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